Shipping policy
Shipping Policy
Batten Shop is a curated marketplace featuring trusted brands in safety, security, and emergency preparedness. Because products are sold and fulfilled by independent partners, shipping times, methods, and carriers vary depending on the brand.
Orders Fulfilled by Partner Brands
If you were redirected from Batten Shop to a brand’s website to complete your purchase, that brand is the seller of record and is solely responsible for processing, shipping, and delivering your order.
Please refer to the brand’s shipping policy on their website for estimated delivery times, carrier information, and international availability.
Batten Shop does not manage, track, or guarantee shipping for orders placed directly with third-party brands.
Orders Fulfilled Through Batten.shop (via Shopify Collective)
When you purchase directly on batten.shop, your order may still be fulfilled and shipped by the partner brand through the Shopify Collective network.
In those cases:
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The brand partner determines shipping timelines, packaging, and carriers.
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Tracking numbers will be provided when available.
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Delivery times may vary depending on the item’s origin, stock availability, and carrier capacity.
If you have questions about your order’s shipping status, please contact hello@battensafe.com with your order number. We’ll connect you with the brand fulfilling your order.
Delays, Lost Packages, and Damages
Batten Shop does not assume responsibility for:
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Shipping delays caused by carriers, weather, or customs;
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Lost or stolen packages; or
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Damage during transit.
All claims related to shipping or delivery should be directed to the brand or carrier responsible for fulfillment.
International Shipping
Availability and shipping rates for international destinations are determined by each brand partner.
Some products may not be available for delivery outside the United States.
Marketplace Disclaimer
Batten Shop operates solely as a marketplace platform, connecting customers with independent third-party sellers. Batten is not the seller of record, does not own or control inventory, and does not guarantee shipping timelines or carrier performance.
By completing a purchase through Batten.shop or an affiliated brand, you acknowledge and agree that fulfillment, shipping, and delivery are governed by the policies of the respective brand partner.
Contact
For the fastest response about your order’s shipment, tracking, or delivery, please contact the brand that fulfilled your order directly using the contact details provided in your order confirmation email or on their website.
If you’re unsure which brand fulfilled your order or can’t locate their contact information, you can reach us at hello@battensafe.com, and we’ll help direct your inquiry to the right partner